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A Fresh Look –

Even Better Features

Explore your New Digital Banking Platforms

How to Get Started with New Digital Banking

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    Re-register for Digital Banking by clicking “REGISTER” on the login screen. You will need to create a new digital banking username and password. DO NOT LOG IN WITH YOUR PREVIOUS CREDENTIALS.

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    Android users will need to uninstall and re-download the Firelands FCU mobile banking app. iPhone users do not need to re-download but should make sure their app is updated to the latest version if it doesn’t update automatically.

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    Re-Establish External Accounts. Scheduled transfers, linked external accounts and contacts will need to be set up again on or after May 11.
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    If you use QuickBooks or Quicken, you will need to re-establish your connection on or after May 11.
Register Now
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How to Register for Digital Banking

DO NOT LOG IN WITH YOUR PREVIOUS CREDENTIALS

  1. First, select REGISTER
  2. Follow the prompts to REGISTER your account in the new system, including creating a username and password (you can use your previous credentials as long as it meets the criteria for the new system).
  3. ONCE ALL OF THAT HAS BEEN COMPLETED, login using what you just set up.
Register Now

Update or Download the Mobile Banking App

Having Trouble?

If you are not receiving your verification code, first confirm that you have completed the re-registration process for Online or Mobile Banking. 

Re-registration is required before you can sign in and receive verification codes.

To re-register for online banking, visit: my.firelandsfcu.org/auth/login

If you have already re-registered, make sure your username and password are entered correctly. A verification code will not be sent if the login information entered does not match your account.

If you need to reset your password you can do so by following the steps in this video: https://youtu.be/WTcV7IUzhzk

How to Connect an External Account 

Follow us on social media for the latest updates, helpful tips, and step-by-step video tutorials to help you get the most out of your new digital banking experience.

View How-To Videos

Frequently Asked Questions

Will I have to register for online and mobile banking again?

Yes, existing members will need to register for digital banking as new users on May 11th. To register, please visit my.firelandsfcu.org/auth/login and click “register”. 

DO NOT LOG IN WITH YOUR PREVIOUS CREDENTIALS.

Follow the prompts to REGISTER your account in the new system, including creating a username and password (you can use your previous credentials as long as it meets the criteria for the new system).

ONCE ALL OF THAT HAS BEEN COMPLETED, login using what you just set up.

    Why am I not receiving a verification code (MFA code)?

    If you are not receiving your verification code, first confirm that you have completed the re-registration process for Online or Mobile Banking. Re-registration is required before you can sign in and receive verification codes.

    To re-register for online banking, visit: my.firelandsfcu.org/auth/login

    If you have already re-registered, make sure your username and password are entered correctly. A verification code will not be sent if the login information entered does not match your account.

    If you need to reset your password you can do so by following the steps in this video: https://youtu.be/WTcV7IUzhzk

    Why is online and mobile banking changing?

    We’re upgrading our online and mobile banking experience to bring you improved service, enhanced features, and better tools to manage your money!

    When will online and mobile banking change?

    The new online and mobile banking experience launches Monday, May 11 at 9:00 AM. 

    Will my username and password change?

    Yes, existing digital banking users will need to re-register and create a new username and password on May 11th.

    Will I have to download a new Firelands FCU app?

    iPhone (iOS) users: No need to download a new app. Just make sure your current Mobile Banking app is updated to the latest version (either automatically or through the App Store) starting Monday, May 11.

    Android users: You will need to re-download the Firelands FCU Mobile Banking app from the Google Play Store beginning Monday, May 11.

    Will I still have Bill Pay?

    • If you are the primary member on the account and are enrolled in Bill Pay, your existing payees will carry over and remain available.

    • If you are a joint owner on the account, your existing payees will not carry over. However, if you have been using Bill Pay, you may qualify for a one-time copy request.

    • Once the upgrade is complete, please review your Bill Pay information to ensure everything is set up as expected. If you have any questions, please contact us.

    Will I still have my custom limit?

    If you have a custom limit set up, you will need to contact our digital team to re-establish it.

    To reach our digital team please:

     

    Will I still have my external transfers and contacts?

    No. Any existing external transfers or contacts will need to be set up again in the new digital banking experience starting Monday, May 11.

    Will I be able to see all my accounts?

    Yes. You’ll be able to view all of your consumer and business accounts in one convenient dashboard.

    Business members will also have access to additional tools and features through the Business Portal.

    What do I do if I have issues with the new online and mobile banking?

    We’re here for you!

    Get Started

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    Online Banking Login