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A Fresh Look –

Even Better Features

New Online and Mobile Banking Launching May 11, 2026!

Countdown to Launch

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Digital Banking is getting an upgrade!

On May 11, 2026, we will be launching our new online and mobile banking platform, bringing you a faster, smarter, and more convenient way to manage your money.

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What is New?

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    Faster Money Movement

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    Seamless connections through Plaid

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    Built-In Wellness Tools

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    Robust Security & Enhanced Controls

What is Staying the Same?

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    Your Account number 

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    Firelands FCU’s member-first customer service!

Same Firelands FCU, Smarter Banking!

How to Prepare

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    Keep your account number handy. You will need it to re-register for digital banking after the upgrade is complete.

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    Verify your contact information as soon as possible. Review your profile in digital banking to make sure your email address, phone number, and mailing address are all up to date so you can receive important updates.

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    Beginning May 7 at 5:00 PM, online and mobile banking will have limited access until the new platform goes live on May 11 at 9:00 AM.
    During this time, remote deposit and external transfers will be unavailable. Please note, external transfers, linked external accounts, and contacts will not carry over and will need to be re-established on or after May 11.

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    From May 7 – 11, access to Bill Pay will be unavailable, however, previously scheduled bill payments will remain.

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    If you use QuickBooks or Quicken, please complete a file backup and full transaction download before May 8. You will need to re-establish your connection after May 11.
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    Plan to Re-register on May 11th. Once the upgrade is complete, re-register by selecting Member Login at firelandsfcu.org. You will need to create a new digital banking username and password.

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    Once the upgrade is complete, Android users will need to uninstall and re-download the Firelands FCU mobile banking app. iPhone users do not need to re-download but should make sure their app is updated to the latest version if it doesn’t update automatically.

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Stay Connected

Follow us on social media for the latest updates, important reminders, and helpful tips throughout the upgrade. After launch, we’ll also be sharing step-by-step video tutorials to help you get the most out of your new digital banking experience.

Frequently Asked Questions

Why is online and mobile banking changing?

We’re upgrading our online and mobile banking experience to bring you improved service, enhanced features, and better tools to manage your money!

When will online and mobile banking change?

The new online and mobile banking experience launches Monday, May 11.

Will I have to register for online and mobile banking again?

Yes, existing members will need to register for digital banking as new users on May 11th. To register, you will need your account number or debit/credit card number, last four of your SSN, and date of birth.

Will my username and password change?

Yes, existing digital banking users will need to re-register and create a new username and password on May 11th.

Where do I find my account number?

You can find your account number in online or mobile banking by selecting your account and clicking “Account Info”.

Will I have to download a new Firelands FCU app?

iPhone (iOS) users: No need to download a new app. Just make sure your current Mobile Banking app is updated to the latest version (either automatically or through the App Store) starting Monday, May 11.

Android users: You will need to re-download the Firelands FCU Mobile Banking app from the Google Play Store beginning Monday, May 11.

Will I still have Bill Pay?

  • If you are the primary member on the account and are enrolled in Bill Pay, your existing payees will carry over and remain available.

  • If you are a joint owner on the account, your existing payees will not carry over. However, if you have been using Bill Pay, you may qualify for a one-time copy request.

  • Once the upgrade is complete, please review your Bill Pay information to ensure everything is set up as expected. If you have any questions, please contact us.

Will I still have my custom limit?

If you have a custom limit set up, you will need to contact our digital team to re-establish it.

To reach our digital team please:

 

Will I still have my external transfers and contacts?

No. Any existing external transfers or contacts will need to be set up again in the new digital banking experience starting Monday, May 11.

Will I be able to see all my accounts?

Yes. You’ll be able to view all of your consumer and business accounts in one convenient dashboard.

Business members will also have access to additional tools and features through the Business Portal.

Will online and mobile banking be unavailable to use?

Beginning May 7 at 5:00 PM, online and mobile banking will have limited access until the new platform goes live on May 11 at 9:00 AM.

During this time, remote deposit and external transfers will be unavailable. Please note, external transfers, linked external accounts, and contacts will not carry over and will need to be re-established on or after May 11.

What do I do if I have issues with the new online and mobile banking?

We’re here for you!

Get Started

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