Fraud Alerts

NCUA Warns Consumers of Telephone Fraud - January 22, 2014
The National Credit Union Administration is warning consumers to beware of a new telephone fraud, known as a “vishing” scheme, that is using the agency’s name in an attempt to obtain personal financial information.

Several credit union members have been contacted by an automated phone call claiming to be from NCUA and notifying consumers their debit cards have been compromised. The call then asks the receiver to follow prompts, which request personal information, including sensitive financial data and personal identification information.

Anyone contacted by this so-called “vishing” scheme should immediately contact NCUA’s Consumer Assistance Center Hotline at 800-755-1030 or by email at to report the scam. Operators answer calls Monday through Friday between 8 a.m. and 5 p.m. EST.

NCUA neither seeks personal information from consumers over the telephone nor handles day-to-day maintenance of member account information. NCUA works with law enforcement agencies, including the FBI, to protect consumers from frauds of this nature. NCUA urges consumers to never verify or release personal financial information to unknown callers.

UPDATE: Target Phishing Emails - January 2, 2014

We have learned of recent phishing emails related to the Target compromise. The emails look like they are from Target and play on the fears of the public that they may have had their card compromised. As a precaution, notify your members of this potential threat and advise them to proceed with caution if they receive an email from Target. They should NOT OPEN any links that may be included in these emails as that could potentially allow additional access to their personal information. Target plans to post any and all emails to their breach-related site so its customers will know the difference between valid emails and phishing emails.

UPDATE: Target Security Breach - December 23, 2013
If you shopped at Target stores between November 26th and December 19th, 2013, you will be receiving a letter in the mail outlining the steps Firelands FCU will be taking to protect your account.

Meanwhile, we encourage you to frequently verify the transactions
posting to your account(s) via Fireline (online banking), Mobile Banking,
or ARIS for Visa debit cards, and eZCardInfo for MasterCard credit cards.

If you observe any unauthorized/fraudulent debit card transactions,
please call 800-523-4175 to report your card stolen.

If you observe any unauthorized/fraudulent credit card transactions,
please call 800-325-3678 to report your card stolen.

Thank you for your cooperation and we are sorry for any inconvenience.

Target Security Breach -
December 20, 2013
If you've shopped at Target stores between November 27th and December 15th, 2013, please contact a credit union staff member to request to have your card number changed and have new card(s) issued. Firelands FCU will be compiling a list of potentially affected cards, but your immediate action can help expedite the replacement process and ensure your account security.

Meanwhile, as always, we encourage you to frequently verify the transactions posting to your account(s) via Fireline (online banking) for Visa debit cards, and eZCardInfo for MasterCard credit cards. Contact the credit union immediately with any unauthorized transactions.

Fraudulent Phone Calls - December 20, 2013
We have received calls from members saying that someone is calling claiming to be Firelands Federal Credit Union; telling them that their card has been frozen. The call is NOT coming from FFCU - the calls are fraudulent. DO NOT provide any card info. If you have already provided card numbers, etc. over the phone, please contact us!

Remember that Firelands FCU will never contact you and ask you to provide us with your account details over the phone.

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