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Fraud Alerts
ACH Fraud E-mails
July 26, 2010
The Electronic Payments Association (NACHA) has received reports that individuals and/or companies have received a fraudulent e-mail that has the appearance of having been sent from NACHA. The subject line of the email states: "Unauthorized ACH Transaction." The e-mail includes a link that redirects the individual to a fake Web page and contains a link that is almost certainly an executable virus with malware. Do not click on the link. Both the e-mail and the related Web site are fraudulent.
NACHA itself does not process nor touch the ACH transactions that flow to and from organizations and financial institutions. NACHA does not send communications to individuals or organizations about individual ACH transactions that they originate or receive. Be alert for different variations of fraudulent emails.
June 8, 2010
Several Firelands Federal Credit Union members have reported receiving an automated phone call (sometimes on their cell phone). The automated message states they are calling from First National Bank of Bellevue and the member's ATM account has been suspended due to fraudulent activity. The member is prompted to press 1 to reactivate their account. This is a phishing activity. If you receive one of these phishing phone calls, please do not press 1 to continue or give out any personal or financial information. We will never solicit your personal information via email, text message or phone calls. Contact Firelands Federal Credit Union if you have inadvertently given out confidential information.
NCUA Warns of Fraudulent Email Activity
May 26, 2010
Emails from simulated NCUA email boxes to members of credit unions may be an attempt to obtain members’ confidential data. The e-mails solicit credit union members’ participation in an online survey or member survey and promise compensation of $40 for responding. The emails are fraudulent. NCUA does not solicit such information from credit union members. This is a phishing activity with no NCUA activity or approval. If you receive one of these phishing e-mails, please do not respond to it. Contact Firelands Federal Credit Union if you have inadvertently given out confidential information.
Increase in Plastic Card Fraud
May 25, 2010
We have been notified by the Norwalk Police Department that there has been a significant increase in reports of debit and credit card fraud in the area. Firelands Federal Credit Union will never solicit your personal information via email, text message or phone calls. If you suspect you might have provided any financial information via email, text message or phone call, please call us immediately at 1-800-276-5775.
Debit Card Fraud Phone Calls
March 20, 2010
Members have been receiving phone calls from an unknown caller stating they are from Firelands Federal Credit Union and there is a problem with their debit card. They will ask for the debit card information. These phone call are not from the credit union. Firelands Federal Credit Union will NEVER ask for debit card information over the phone or through e-mail. Please contact us if you have received this call or have shared your debit card information over the phone.
February 2, 2010
Credit Union members have reported receiving a fraudulent message regarding their online banking account. This message states, “We do not recognize the computer you are using. To continue with Online Banking, please provide the information requested below.” Then, the message asks you to enter your credit card number and security code along with the expiration date and ATM PIN. This message is FRAUDULENT! Do not enter any of your personal financial information. Firelands Federal Credit Union will NEVER request your personal account information via the Internet or email. Please contact us if you have received this message or have shared your personal account information with a similar source. This message is related to malicious software loaded on your local computer. There are many anti-virus and anti-malware programs you can use to attempt to remove the software.
